Storage Westminster Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Westminster provides storage, related removal services, packing, handling and associated services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who requests or uses our services.
Services means any storage, removal, packing, loading, unloading, handling, transport or related services carried out by Storage Westminster.
Goods means any items, belongings, furniture, effects or property entrusted to us for storage, removal or handling.
Contract means the agreement between the Customer and Storage Westminster formed when a booking is confirmed in writing by us.
Scope of Services
Storage Westminster provides storage facilities and related removal and handling services within the UK. Our services may include collection of Goods from a property, transport to store, storage for an agreed period, and return delivery or onward removal as agreed in advance.
All Services are supplied subject to availability, these Terms and Conditions, and any specific written quotation or service description we issue to you.
Quotations and Service Descriptions
Any quotation is based on the information provided by the Customer regarding the nature and quantity of the Goods, property access, distance, and any special requirements. Quotations are normally given as a fixed price for the stated work, or on a time and materials basis as clearly indicated.
We reserve the right to adjust the price if:
1. The information supplied by the Customer was incomplete or inaccurate.
2. The volume, weight or number of items differs materially from that described.
3. Access to the property or premises is significantly more difficult than advised.
4. Additional services are requested or become necessary for the safe provision of the Services.
Quotations are valid for the period stated on them, or where no period is stated, for 30 days from issue. No Contract exists until we confirm the booking in writing.
Booking Process
To make a booking, the Customer must provide accurate details of the property addresses, access arrangements, dates, times, and a description of the Goods. We may ask for an inventory or photographs to assist in assessing the work involved.
A booking is only confirmed when we issue written confirmation, which may include details of the services to be supplied, proposed schedule, and pricing. We reserve the right to decline a booking at our discretion.
The Customer is responsible for checking that the booking confirmation is accurate and must notify us promptly of any errors or changes required. Changes are subject to availability and may affect the price.
Customer Responsibilities
The Customer must:
1. Ensure that all information provided to us is accurate and complete.
2. Arrange suitable parking and access at collection and delivery addresses, including any necessary permits or authorisations where required.
3. Ensure that the premises are safe, with clear access routes for removals personnel and vehicles.
4. Pack and prepare Goods adequately unless packing services have been explicitly agreed as part of the Contract.
5. Be present or represented at the agreed times for collection and delivery, or make prior arrangements in writing for access and instructions.
If we are unable to complete all or part of the Services because of inadequate access, unsafe conditions, absence of the Customer, or failure to comply with these responsibilities, additional charges may apply for waiting time, aborted journeys, re-booking or extra handling.
Payments and Charges
All charges for Services are payable in accordance with the terms stated in our quotation or booking confirmation. Unless otherwise agreed, payment is due as follows:
1. For removal and transport Services, payment is due in full at or before the commencement of the service.
2. For storage Services, the first storage period and any associated handling charges are payable in advance, and ongoing storage charges are payable in advance at the intervals specified.
We may request a deposit to secure a booking. Deposits are non-refundable except as expressly stated in the cancellation provisions below.
If the Customer fails to make any payment when due, we may suspend Services, refuse to release Goods from storage, and charge interest on overdue sums at the statutory rate permitted by law until paid in full.
All prices are stated in pounds sterling unless clearly indicated otherwise. Charges may be subject to applicable taxes and statutory charges where required by law.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving written notice. The following charges may apply:
1. If cancellation is made more than seven days before the agreed service date, we may retain any reasonable administrative charges incurred but will ordinarily refund any remaining deposit.
2. If cancellation is made between seven days and 48 hours before the agreed service date, we may charge up to 50 percent of the quoted price to cover allocated labour and vehicle costs.
3. If cancellation is made less than 48 hours before the agreed service date or on the day of service, we may charge up to 100 percent of the quoted price.
For storage-only bookings, if Goods are already in store, cancellation relates to the ending of the storage agreement. The Customer must give the minimum notice stated in their storage agreement and pay all charges up to the date Goods are removed from storage.
Amendments to dates, times or scope of work are subject to availability and may involve additional costs. We will advise of any revised charges before confirming changes.
Access to Goods in Storage
Access to Goods in storage is by prior arrangement during our standard operating hours. We may charge a reasonable fee for arranging access, handling, or retrieval from the storage unit or facility.
We may require proof of identity and satisfactory authorisation before allowing access to Goods or releasing Goods to the Customer or any third party nominated by the Customer.
Goods Not Accepted or Restricted
To comply with safety, insurance and legal requirements, the following items must not be stored or moved by Storage Westminster, and the Customer must not include them with the Goods:
1. Hazardous, toxic, flammable or explosive materials, including but not limited to gas cylinders, fuels, chemicals, paints and solvents.
2. Perishable goods or items that may attract vermin or pests, including food, plants and organic waste, except by prior written agreement.
3. Illegal goods, stolen property or items whose possession or transport may contravene UK law.
4. Cash, credit cards, securities, valuable documents or items of exceptional value, such as high-value jewellery or artworks, unless specifically agreed in writing.
5. Waste or items intended for disposal that fall within controlled or hazardous waste categories.
If such items are discovered, we may refuse to transport or store them, or arrange for their safe removal at the Customer’s cost, and may notify the relevant authorities where required by law.
Waste Regulations and Disposal
Storage Westminster operates in accordance with applicable UK waste management regulations. We are not a general waste disposal service and will not remove household or commercial waste except as part of a clearly defined service agreed in advance.
Where we agree to remove unwanted items, the Customer confirms that they have the right to dispose of them and that they are not hazardous or controlled waste unless specifically declared and accepted by us. Additional charges may be applied for disposal, recycling or special handling of certain items.
The Customer must not use our services for the illegal disposal of waste, fly-tipping or any activity contrary to environmental or waste regulation. We may decline to carry items that appear to be waste or refuse rather than household or business Goods.
Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods, or for delays or failures in service, is subject to the provisions in this section.
We will not be liable for:
1. Loss or damage arising from circumstances outside our reasonable control, including but not limited to severe weather, traffic incidents, road closures, strikes, civil disturbance, or acts of government or public authorities.
2. Loss or damage to Goods that are inadequately packed by the Customer or third parties where we have not provided packing services.
3. Damage to Goods where pre-existing defects, wear and tear, or inherent vice make them susceptible to damage.
4. Loss of or damage to items not listed or declared where we have reasonably had no opportunity to verify their presence or condition.
5. Any indirect or consequential loss, such as loss of profit, loss of business, or emotional distress.
Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any specific limits stated in our quotation or insurance cover arrangements. The Customer is responsible for arranging additional insurance cover if the standard level of liability is insufficient for their needs.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be restricted under applicable law.
Customer Indemnity
The Customer shall indemnify and keep us indemnified against any claims, losses, damages, costs or expenses incurred by us as a result of:
1. The Customer’s breach of these Terms and Conditions.
2. The inclusion of prohibited, hazardous or illegal items in the Goods.
3. Damage to property, fixtures or fittings caused by defective or unsafe premises or access routes at the Customer’s property.
Time Limits for Claims
The Customer must inspect Goods as soon as reasonably practicable upon delivery or access and must notify us in writing of any loss or damage believed to have occurred during our care within seven days of delivery or access. For storage-only claims, notice must be given within seven days of the date on which the loss or damage was, or ought reasonably to have been, discovered.
Failure to notify us within these time limits may affect our ability to investigate the claim and may limit or extinguish any liability we might otherwise have, except where such limitation is not permitted by law.
Right of Lien and Sale of Goods
We have a legal right to withhold and retain possession of Goods in our custody until all outstanding charges, fees and expenses have been paid in full. This right of lien applies to all Goods held for the Customer, including any Goods previously delivered or stored.
If any sums remain unpaid after reasonable notice, we may, after giving further notice of our intention, sell or dispose of some or all of the Goods to recover outstanding amounts and associated costs. Any surplus funds, after deduction of charges and reasonable sale expenses, will be held for the Customer.
Termination of Storage
Either party may end a storage agreement by giving the minimum notice period stated in the quotation or storage agreement. If no specific notice period is stated, at least 14 days written notice is required.
Upon termination, the Customer must arrange for collection or delivery of all Goods from storage and pay all outstanding charges. If the Customer fails to remove Goods after the termination date, ongoing storage charges may continue to accrue, and we may exercise our right of lien.
Personal Data and Confidentiality
We collect and process personal data necessary for managing bookings, providing Services and meeting legal obligations. Personal information will be handled in accordance with applicable UK data protection legislation.
We will keep Customer information confidential and use it only for legitimate business purposes, including administration, billing, handling enquiries and improving our services, or where disclosure is required by law or authorised by the Customer.
Variations to Terms
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract unless we agree otherwise in writing. Any variation to these Terms and Conditions will only be binding if confirmed in writing by us.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services, without prejudice to any mandatory rights of consumers under applicable law.
Severability
If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed removed, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or service description we issue and our booking confirmation, constitute the entire agreement between Storage Westminster and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not set out in these documents.
